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Ticket Details
Category
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AC - DELETE ME Request
AC - ISBN Request
AC - Product Family Request
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Copyright - Infringement
CS - Bookshelf Cleanup
CS - Catalog Request
CS - DO NOT USE
CS - G-W Online Preview Request
CS - Health Purchase Change
CS - New Account Request
CS - Non-Payment
CS - OT Classroom Login Change
CS - OT/OSC/OLS Shared Account Setup
CS - Password Reset
CS - Professional Services Request
CS - Search Previous Assigned Login
CS - Texas Online Adoption
CS - Texas Parent Opt-in
DM - eBook Purchase Issue
DM - eCommerce Issues
DM - eCommerce Product Page Update
DM - eCommerce Promo Code
DM - Intranet Updates
DM - Technology Request Forms
DM - Web Request
DS - Accounting POD Purchase
DS - Accounting POD Sample
DS - Accounting POD Support
DS - Add Drop
DS - Advance CC Purchase - No Sample
DS - CC Orders
DS - Digital Conversion
DS - Editorial Account Request
DS - EduHub Brightspace Support
DS - EduHub CCK Sample Request
DS - EduHub CCL Sample Request
DS - G-W Assessments
DS - Ignite Classlink
DS - Ignite Clever
DS - Ignite EdLink
DS - Ignite Pilot
DS - Ignite Purchase
DS - Ignite Sample Course
DS - Ignite Support
DS - Ignite Web Sample Request
DS - Implementation Travel Request (RSM Only)
DS - Inclusive Access Request
DS - LTI 1.3 Upgrade
DS - Marketing Account Request
DS - Marketing Bookshelf Extension - Edit
DS - MotoVisuals Common Cartridge
DS - MotoVisuals Shared Account
DS - New KBA Request
DS - Pay Later Enrollment
DS - Pay Later New Customer-Title Approval
DS - SSO Advanced Request
DS - SSO Request
DS - Texas Course Request
DS - Webinar Request
EM Offboarding - AC Requirements
EM Offboarding - DM Requirements
EM Offboarding - IT Requirements
EM Onboarding - AC Requirements
EM Onboarding - DM Requirements
EM Onboarding - IT Requirements
IT - Access/Permissions
IT - Barracuda CloudGen Issues
IT - BluJay Parcel
IT - Bookmaster
IT - Curbstone
IT - Data Restore
IT - Development - Change Request
IT - Email/Outlook
IT - Firebrand/Eloquence
IT - Folder Setup
IT - General Questions
IT - Hardware/Devices
IT - Installs/Uninstalls
IT - Internet Issue/Blocked Site
IT - Microsoft Teams
IT - Mobile Device Data Overage
IT - Phones/Fax/UC Client
IT - Printer/Toner
IT - Purchase Request
IT - Report Suspicious Email
IT - RFP Software
IT - Sage CRM
IT - Software Issues
IT - Software Request
IT - Storemaster/Formsmaster
IT - Ticket System
IT - Valence/QlikView
Production - Image Request
Purchasing - Supplies
Sales - Career - BIG Exceptions
Sales - Central Region Bookshelf Request
Sales - Central Region Exception - School
Sales - Eastern Region Bookshelf Request
Sales - Eastern Region Exception - College
Sales - Eastern Region Exception - School
Sales - Internal Exceptions
Sales - Sales Bookshelf Extension - Edit
Sales - Sample / Quote Request Issue
Sales - Western Region Bookshelf Request
Sales - Western Region Exception - College
Sales - Western Region Exception - School
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